• You will need two IDs that meet USPS requirements; no exceptions can be made. Please read the next FAQ answer carefully, or contact us before coming into the store to make sure your IDs will be acceptable.
• We will use your IDs to fill in an application for Delivery of Mail Through Agent (USPS Form 1583). This application allows us to receive your mail, as well as sign for any parcels on your behalf. The process is most easily done in-person at our store; doing so remotely requires several email exchanges and getting your signatures on the Form 1583 and on our Service Contract notarized (no exceptions, please).

What counts as an acceptable form of I.D.?

• The Postmaster requires one photo ID and one address ID, both current (not expired). The following are acceptable as a photo ID: US State/Territory/Tribal Driver's or Nondriver's ID card, Uniformed Service ID, US Access Card, US University ID, Passport, Matricula Consular, NEXUS Card, Certificate of Naturalization, or a US Permanent Resident Card. The following are acceptable as an address ID: US State/Territory/Tribal Driver's or Nondriver's ID card (ONLY if not used as a photo ID), Current Lease (showing address and landlord/tenant signatures), Mortgage or Deed of Trust, Home or Vehicle Insurance policy (showing home address), Vehicle Registration, or proof of Voter Registration.
• Credit Cards, Birth Certificates, Social Security Cards and Utility Bills are not acceptable forms of ID.

Can I set up a private mailbox remotely?

• While we would prefer to meet your face to face, we do allow remote set-up on a case-by-case basis. Remote registration requires that your signatures be notarized - no exceptions. Contact us through our email or phone for more information.

How much does it cost to open a mailbox?

• Our small mailboxes are $20/month. We require that new boxholders open for at least three months to start. After that time they can renew month to month, every 3 months, 6 months, or year. Take advantage of our long term renewal specials: Renewing for 6 months will give you one free additional month, and renewing for a year will add two free additional months.
• Our large mailboxes are $27/month. The same three month minimum is required to start.
• Opening a mailbox includes a $10 setup fee. This is a one time charge.

What will my mailing address look like?

• You will have a street address formatted like this:
  Your Name
  1467 Siskiyou Blvd #[Your Box Number]
  Ashland, OR 97520

Can I receive packages addressed to my box?

• Absolutely! We accept packages that come by the US Postal Service, FedEx, UPS, and other regional shippers. Once your mailbox is opened, we will be able to sign for your packages and store them safely during store hours. After store hours, they are kept behind a locked grate for total security.

Can you forward my mail while I'm out of town, on vacation, or moving?

• Yes! We are happy to forward mail to our boxholders. We only ask that you pay for the postage to the destination we are mailing to (you specify the shipping service used), and a $3 forwarding fee. Our forwarded mail always includes tracking, and we can email you a copy of the receipt with your tracking number on it so you can follow your mail's progress.

Is there 24/7 access? How can I check my mail?

• Our boxholders are given a secure door code upon opening their mailbox. This allows them access to their mailbox after store hours, on weekends, and holidays. Our mailbox lobby area is always well-lit, and monitered by security cameras. The door will lock after you've entered and again when you leave.
• Please note that packages will only be availble for pickup during store hours.

Can I have multiple keys to my mailbox?

• Mail Stop provides boxholders with one key when opening a mailbox, and keeps a master copy as backup. If you need more than one key or if you lose your key, please let us know and we will make an additional copy at a charge of $5.

Can my friends/family use my mailbox address to receive mail or packages?

• No. The Post Office requires anyone 18 years of age or older to register just like you did in order to receive mail or packages at the mailbox. We are only the mail agent for those who are registered for the mailbox; incoming mail/packages that don't have your name in the address will be returned to sender.

What happens when I need to close my mailbox?

• Closing your mailbox is hassle-free! We'd prefer that you come in to close your box, so you can pick up mail and return your key, but if that's not convenient, you may let us know you're closing via phone or email and we can forward any mail you might have received and explain the process of sending back your key.
• After closing, we'll hold on to any first-class mail or packages we receive for you for the next 3 months while you let everyone know your new address; the P.O, will NOT accept a Change of Address form for a private mailbox, so you'll need to notify everyone yourself. Give us a call if you think we might have gotten something by accident and we can forward it to you. After 3 months, any mail/packages we receive will be returned to its sender.